Make your airline
agent-ready.
Software your airline deploys so AI agents can shop, book, and - the hard part - service your products. On your own endpoint, not an intermediary’s.
Open specification (AFCI v1.4)Your endpoint, your dataNo per-booking fees
Prefer email? hello@aviark.co
{
"action": "change_flight",
"order_id": "ZZ-ORD-2026-8841",
"carrier": { "code": "ZZ", "name": "Halcyon Air" },
"new_flight": "ZZ204",
"fare_difference": { "total": 220.00, "currency": "GBP" },
"approval": "granted_by_traveler",
"status": "reissued"
}Halcyon Air (ZZ) is a fictional carrier shown for illustration.
The Problem
Airlines aren't built for agents.
A new channel, built on the old pipe
AI agents are becoming a real booking channel - and the rails being built for them route through the same distribution layer that has flattened airline products for decades.
Your NDC investment dies in transit
Years of NDC work - branded fares, structured ancillaries, dynamic pricing - gets re-flattened in transit. Agents see a price and a cabin class.
The GDSs are wiring it first
The GDSs are already building agent booking rails. Route through them and you inherit the same per-booking toll on the fastest-growing channel - with the customer relationship captured at the intermediary.
The intermediaries are building AI interfaces that serve their pipe. Aviark is software you deploy - the interface is yours.
Why now
How often AI agents shopping for flights reach the airline's own site today. The rest routes through intermediaries.
Bain agent-led booking experiments, Mar 2026
Every GDS has shipped agentic-AI rails since Sept 2025 - aimed first at servicing, all through their own pipe.
Sabre, live Mar 2026 · Travelport TripServices, 400+ agencies Jul 2026 · Amadeus × Microsoft, Jun 2026
Share of ticket changes that are automated today. The rest are handled by hand, at live-agent cost.
ATPCO industry estimate
The hard part
Booking is the easy part.
Any channel can sell a seat - a redirect to your website does it. The hard part is everything after: changes, cancellations, disruptions, refunds. That takes an agent acting on a live order, under your rules - and only the airline can change its own booking. Aviark starts there.
What a change that needs a live agent costs versus a self-served one ($13.50 vs $1.84 per contact).
Gartner customer-service cost-to-serve benchmark
Meta-search finds the flight.
Your endpoint sells and services it.
The Platform
Five layers. One governed interface.
Aviark deploys alongside your NDC and legacy systems and exposes them to agents through your own endpoint.
Airline Connectors
NDC implementations, legacy APIs, partner feeds, ancillaries, loyalty, and order systems.
Canonical Commerce Schema
Itinerary, offers, branded fares, ancillaries, fare rules, order state, servicing options.
Policy & Orchestration Engine
Eligibility checks, ranking logic, guardrails, identity, consent, airline-defined rules, and audit trails.
Agent Interface
An MCP server and REST API on the airline’s own endpoint (agent-api.{airline}.com), built on AFCI v1.4 - an open specification.
Execution Layer
Create order, hold, confirm - then changes, cancellations, and ancillary updates. Settled on the airline’s own BSP/ARC.
How It Works
From shopping to servicing, structured and governed.
Traveler expresses intent
A traveler asks their AI assistant for a business trip. The agent structures the request against the tool contracts your endpoint publishes - no scraping, no guessing.
{
"intent": "business_trip",
"origin": "LHR",
"destination": "JFK",
"dates": { "depart": "2026-09-15", "flex": 2 },
"cabin": "business",
"preferences": ["refundable", "lounge"]
}Halcyon Air (ZZ) is a fictional carrier; fares and policies are illustrative.
How to Start
Start with one workflow, one caller class.
A fixed-fee Proof of Value on your NDC sandbox - Phase 1 of a production path, sized for innovation-budget signature authority. Contained, measurable, reversible.
Assess
An agent-readiness assessment of your NDC and servicing surface.
Connect
We deploy one connector to your NDC + PSS, on your own endpoint, published to agent platforms under your brand.
Prove
One workflow goes live - booking-to-change (the recommended start) or search-to-book - with your own assistant or a TMC partner driving it from week one.
Measure
Servicing resolution and contact-center cost first - plus attach, premium mix, and the agent-channel funnel - against success criteria you set.
You keep everything you build - the connector, the policies, and the endpoint are yours.
Book the demo30 minutes - a live endpoint, an agent changing a real sandbox booking, and the console where your policy decides what clears instantly and what waits for a human.
FAQ
Answers before you ask.
Is Aviark another distribution middleman?
No. Aviark is software you deploy on your own endpoint (agent-api.your-airline.com). Agents connect to you, not to us - and there is no per-booking fee in the transaction path.
Do you compete with Google Flights, Kayak, or a GDS?
No. Discovery belongs to meta-search. Aviark takes over where fidelity starts mattering - the offer detail, the governed booking, and the servicing lifecycle. Meta-search finds the flight; your endpoint sells and services it.
Does our data leave our environment?
Self-hosted and hybrid deployments keep PII inside your environment; managed hosting runs in a dedicated tenancy on your domain. Aviark holds no authoritative order state - your ONE Order / PSS remains the system of record.
Do we need new accreditation or ticketing?
No. Ticketing settles on your existing BSP/ARC accreditation. Aviark needs none of its own.
Will it work with our NDC version and PSS?
Each deployment ships with an adapter built against your specific NDC version, PSS, loyalty, and order systems - not a claimed universal compatibility. Building and certifying it is part of the Proof of Value.
Can an agent book or change anything without approval?
Never outside your rules. Every irreversible action - book, pay, change, cancel - requires explicit approval or a pre-delegated policy, enforced at the gateway, not the agent.
Does this help with compliance?
Increasingly, yes. US rules now require automatic, prompt refunds (DOT, 14 CFR Part 260) - a governed write-path executes them on deadline. And courts hold airlines responsible when their own AI channels misstate policy, so your endpoint doubles as the authoritative, machine-readable source of truth - for your own assistant, and for every agent that connects.
How long does the Proof of Value take?
Roughly 6-10 weeks from kickoff to a live workflow - one workflow, one caller class, with your own assistant or a TMC partner driving the endpoint from week one.
How do AI agents actually find our endpoint?
Your endpoint publishes a signed server card on your domain and is listed in the MCP Registry under your brand. We manage directory submissions to each agent platform and report the full funnel, from discovery to servicing.
Is the AFCI interface proprietary?
No. AFCI v1.4 is an open specification (spec CC BY 4.0, schemas Apache-2.0) - any airline or vendor can implement it. Aviark sells the production implementation, certification, and operations, not access to the interface. Founding carriers hold formal spec-review seats, and a continuity commitment means the spec - and your deployment - outlive Aviark. You are never locked to us to stay agent-reachable.
Request the AFCI specification →